AI-assisted loan eligibility checks for Cars Finance
Enabled Cars Finance to leverage AI for loan eligibility assessments — reducing manual review time, improving decision consistency, and speeding up approvals for customers.
* Metrics are assumed — to be confirmed with client before going live.
Cars Finance was processing every loan application manually — a broker would review income documents, assess eligibility criteria, and make a call on whether to proceed. This was slow, prone to inconsistency, and created a ceiling on how many applications could be handled each day. As volumes grew, the team was spending most of their time on straightforward cases that should have been auto-approved.
AI eligibility engine
We built an eligibility assessment engine that ingests applicant data, analyses it against Cars Finance's lending criteria, and produces a structured recommendation — approve, decline, or escalate for manual review — along with the reasoning behind it. The AI handles the routine cases confidently and routes the edge cases to a human.
Broker-facing decision dashboard
Brokers see a clean summary for each application: the AI's recommendation, the key factors driving it, and any flags that need attention. The interface was designed to support, not replace, human judgement — brokers can override any decision and leave notes that feed back into the system over time.
- 70% reduction in average assessment time*
- 3× increase in applications processed per day*
- 40% fewer applications requiring full manual review*
- Consistent application of eligibility criteria across all applications
- Brokers focus time on complex or high-value cases
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